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CASE STUDIES

Customs and Border Protection (CBP) Passenger Systems Program Division (PSPD), Program Control PMO: Technical Services and Program Management Support
Background:

GTS provides portfolio management support to the U.S. Department of Homeland Security’s (DHS), U.S. Customs and Border Protection (CBP), Office of Information and Technology (OIT), Passenger Systems Program Division (PSPD), Program Control Division (PCD) assisting in aligning programs and projects to CBP investment and mission goals. GTS also has broad ranging responsibilities supporting Agency and Department management and reporting functions.

Why was this a challenge?

The PSPD PCD is responsible for all acquisitions and procurement action, asset management, executive management and performance measuring and monitoring for all PSPD programs. The PCD is charged with measuring, understanding and driving better overall PSPD program performance. The size and scale of the CBP enterprise, along with the need to facilitate legal cross-border travel and commerce creates significant pressure to continually improve program performance. The charter to improve performance without significant budget and other resource increases is a core aspect of the Program Management Office’s (PMO) challenge to succeed.

What has GTS done to enable Customer success?

Reduced time to generate meaningful analysis and reports on program performance

Program reporting is traditionally a lengthy process with manual and legacy processes. Working to improve performance and reporting times, GTS designed and implemented a simple reporting mechanism to decrease report production cycle times by adapting data already captured in the PCD’s SAP-based financial system. With this decreased cycle time came improved repeatability as well as the capability to trace and connect expenditures to investment objectives and operational outcomes.

Outcome

The new mechanisms and processes have reduced end-to-end production times for many common and ad hoc reporting requirements from typical legacy 2-day turnaround times to only a few hours at most. The enhanced traceability afforded by the new mechanisms also provides improved understanding of the real costs of operation and so a more focused picture of bottom-to-top return on investment.