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CASE STUDIES

Customs and Border Protection (CBP) Passenger Systems Program Division (PSPD), LBI PMO Technical Services and Program Management Support
Background:

GTS is working with the U.S. Department of Homeland Security’s (DHS) U.S. Customs and Border Protection (CBP) to support the Land Border Integration (LBI) Program Management Office (PMO). The LBI PMO is responsible for ensuring the systems integrator for LBI, CBP and other external stakeholders effectively execute and support security measures as required by the 9/11 Commission. GTS supports many management and engineering functions in the LBI PMO to include program management, and systems and process engineering. GTS has unique and long-standing experience with the LBI PMO dating back to its origins in 2007.

Why is This a Challenge?

The size and scale of LBI requires a sophisticated strategy and management approach to support CBP in the integration of many technologies and business processes. LBI was created to enhance border security through integration of technologies across nearly all U.S. inbound land border crossings and includes such technologies as License Plate Readers (LPR), Radio-Frequency Identification Readers (RFID), and Vehicle Primary Client (VPC). Beyond vehicle focused technologies, the LBI program is designed to enhance security measures on inbound pedestrian, outbound vehicle and pedestrian, Border Patrol (BP) checkpoint processing and improve existing primary processing operations. This nationwide enterprise is essential for homeland security.

What has GTS done to ensure Success?

Working for the PMO, GTS has worked to reduce LBI operating costs, while enhancing program performance and resolving technology integration challenges.

Reduce Operating Costs

The LBI PMO is ultimately responsible to ensure Service Level Agreements (SLAs) governing the availability of critical border security systems are met. Balancing SLAs, which are crucial to maintaining border security against reducing costs, is a delicate balance to achieve. Over the course of GTS’s work with the LBI PMO, we have, in concert with the Systems Integrator, generated and proposed actionable program improvements which drove down operating costs by approximately 10% without compromising SLAs and overall program performance.

Project Performance

Any large project is at risk for significant delays and cost overruns. Securing the land border of the U.S. is a daunting task. GTS works for the LBI PMO to identify potential risks to schedule, budget and overall LBI effectiveness. As risks are identified, solutions are developed in collaboration with the Systems Integrator, LBI PMO and higher levels of CBP. Early in the start of the project, there were opportunities to accelerate the initial stand up of the project which was forecasted to take a full year. GTS worked with the LBI PMO to execute creative strategies to reduce the initial stand up to only nine months, or 25% faster than anticipated.

Technology Selection and Strategy

While the CBP had a major technology integrator working on integrating and inserting security measures, it remained the responsibility of the LBI PMO to proactively work to avoid any challenges related to new technology integration and insertion. GTS worked collaboratively with CBP employees as a part of the overall LBI PMO to analyze risks in order to proactively develop and implement solutions to the inevitable challenges inherent in any large scale program.

Outcome

While the outcome of the project is ongoing, GTS has enabled better technology integration, program performance and cost reductions without compromising performance and ultimately the security of the United States of America. Our contributions to drive down costs without compromising performance is a crucial accomplishment that we share with CBP. The proactive and collaborative environment that GTS employs with CBP’s LBI PMO has allowed us to work together to anticipate challenges before they manifest as a crisis which comprises performance and security.